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I called on Saturday (05/21/2016) to cancel my auto policy (5345V760530), with nationwide insurance, was sent a form through email and my contract with you should have ended, but to my uttermost surprise, I got a bank alert for premium deduction, as well as $35 overdraft fee (because I did not fund that account for that bill). I called back today, (05/25/2016) and your agent I spoke with told me that I was charged because the bill had been sent to my bank prior to the time I called. Why didnโ€™t the agent I spoke with on Saturday inform me that the next bill had been sent to my bank, for me to call and decline the transaction?

I donโ€™t understand, why you guys are so awful. All I have ever experienced with you has been one disappointment or another.

Please I want to request an immediate reversal of that charge, it is completely inappropriate.

Reason of review: Bad quality.

Monetary Loss: $143.

Location: Woodbridge, Virginia

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