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2.6

After holding an auto insurance policy for about 8-9 months and being part of smart ride insurance policy for about 4-5 months, I noticed that my policy has had wrong VIN.

To rectify the mistake, I did an online change of VIN, which has resetted my smartride device history and now I have to wait 6 more months for any discounts to be available.

When I contacted customer care and asked them to import data from the old VIN or do something so that I dont loose my timely discount, I was given no other option but to wait six more months.

The smartride device has not been removed or tempered with, nor the car has changed. If the data is in computers, I am not sure why the company is not willing to help.

Thanks

Darshan

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Let the company propose a solution.

Nationwide Mutual Insurance Cons: Smartride progam.

Location: Austin, Texas

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