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Updated by user Jul 11, 2015

The 6 months is complete as I was sent a new device and started the program all over. I consider myself as a very good driver but I was so many hard braking and quite a few fast accelerations.

This is necessary when getting on the toll road where speed limit is 65 to keep up with traffic. One day I was stuck in the lower pasture in mud and charged with 43 fast accelerations and about the same number of hard braking but did not even register a mile of driving. Bottom line....I got a 9% discount . I complained many times to them and the weekly reports always raised my blood pressure!

Was it worth the aggrivation? I say no.

Updated by user Dec 02, 2014

The company finally got back with me and said that there was an issue with my vin number being the same as another person on the plan???? I sent back the unit and they have sent me a replacement that should be here in a few days.

I was taken off the program and then put back on with a clean slate. I will see how this goes for a while and then update.

Original review posted by user Nov 03, 2014

It has been 2.5 months since I switched my regular Nationwide policy to the new smartride policy where you can "save up to 30% more" based on your driving habits. I recently retired and spend most of my time at the farm now and drive the Tundra very little as there are 2 other vehicles at my disposal.

Since I plugged the smartride module in, they are showing me driving 2 to 4 hundred miles a week wish fast accelerations and hard braking incidents when the truck never left the garage. I have e-mailed them over 6 times and questioned weather someone else could have been driving it etc. I have told them that the garage is locked and alarmed and that I have been right here mowing grass and driving the tractor with the truck in sight while these trips have been supposedly taking place. I have a Rolls Royce car (which Nationwide will not insure) and my partner's new F150 (insured elseware) that I drive most of the time.

Even the 2nd week of September when we went to the beach house for 10 days and left the truck locked in the garage here they showed me driving long trips every day in the truck. Nationwide has not responded timely to my complaints. The last email from them over a month ago said they were trying to figure out where the inaccurate data was coming from. That was the last I heard.

I am ready to start looking around for insurance somewhere else but it is such a hassle changing as the city home and truck are tied together for a discount and when you change homeowners insurance they always send out an inspector to find something wrong.

This smartride has been nothing but an aggravation since I installed it. I am wondering if other people have had this same problem with the smartride and id this is Nationwide's way of not giving customers the discount.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Nationwide Mutual Insurance Cons: Slow customer service.

Location: Pittsburgh, Pennsylvania

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Guest

Nationwide Flood Insurance Coverage in North Carolina is a complete and utter joke! I had purchased Flood Insurance Coverage.

My residence had flooded.

Insurance Adjuster comes out to check the property and then Nationwide said they wouldn't pay for damages from the flood because I didn't have Flood Insurance Coverage. I am sick of Nationwide.

Guest

We used it for six months to earn a 35% discount, which they tell you doesn't apply to all the items on your coverage, but only to some. Then, the 36% rate increase in GA ate up any discount we earned. NOT worth the hassle

Guest

I am retired. How do I drive 91 miles more each week when it is local?

Also, they have my idle time as 53 minutes. Now I can see that this could be a factor in cold weather but I have a garage and there is no need to idle to get the car warm. Also, I am an hour away from a city that may cause me to idle in traffic - but I will not go to this dangerous city.

It is my opinion that these numbers are inflated in some manner. I do not trust this system.

Guest

A farmer that drives a Rolls Royce, and has a beach house ? Wow, I never heard of such a person.

All my relatives are Idaho farmers and they agree with me. I'm not the type to call someone a liar but ...

Guest
reply icon Replying to comment of Guest-1577222

FYI...I owned two businesses for many years, sold them and retired to a farm where I enjoy a peaceful life. You should not judge people so fast.

Furthermore, I sold the RR a few months ago and bought a big diesel pick up and a fast Audi. And yes, I always try to save a few cents where I can!

Guest

>has a rolls royce>tries to save a few cents with insuranceWhat??

Guest

I have been "charged" with hard braking, when I am on my own street.

Guest

Because the company claims that it will help, yet it hinders the policy holder. You get penalized for mileage that was not used.

You get penalized for idling, when you are using a remote start, and are not even in the car. Does that make sense?

The customer service people do not even know what to answer, when you ask them a question. I will be looking for another agency, poste haste.

Guest

Yea smartride is such a *** thing

Guest

I agree with all the comments posted here. This device is a joke.

The smart ride is installed in my wifes truck. Her driving record is perfect. How this device registers hard braking is unconprehinsible too us. She drives a bus for a living, she should be a Drivers Ed instructor.

I wonder if Nationwide makes their employees use this while driving company vehicles?

Guest

Just curious if you're a Pittsburg pa resident on the smartrride program, myself and my friend live in Mt Lebanon, we are nationwid auto insurance customer and we were denied acceptanc into the smart ride program. We were told that Pittsburg .

Pa doesn't participate in that pprogram.

Candy

Guest

Yes i had similar situation, also i had situation where i used smart ride on my 2000 ford expedition and i had very clean record amazing from what i was told.but then i sold the truck and purchased another vehicle same day,i was informed to do smart ride all over,but if you read the smart ride booklet it states you can transfer to another vehicle no problem,but nationwide smart ride told me i cant that i have to start over no such thing as transferring smart ride from one vehicle to the next,but today i was told i could of had it done,that i was misinformed by smart ride and they apologized soooo many times but yet did nothing to accommodate me,i got so pissed off that they are so unprofessional and do not take responsibility for there actions of misleading customers. They also try to charge me for a device that I have sent back 3 weeks ago that they never received.

I was told no problem it may gotten lost in mail,i said whatever it is i sent it out.and i was also informed that smart ride does not give you 10% off the top immediately, you have to run its data collection course and you then get discounts on next term of car insurance.

But it wont be a 10% minimum it can go low as 0% even with all this mistakes on data collected, yes it can affect your insurance. I think its useless, it another way to get you to do another term and another way to *** you.by the way if you smash up the device into tiny itty-bitty pieces and send it back to them with a note saying calculate this you mothrfukrs, you only pay $50 fee for damage device ,so i feel its worth it,im still considering it aswell.

Guest

It is a scam, would not recommend! Donald Metee is my agent at Nationwide. What a joke, my discount was 18% on my new truck and 21% on my wife's new car, total was $24.00.

Guest

I've yet to see anyone ask the right question. The experiences posted, however true they may be, are nonetheless anecdotal and subjective.

The question everyone should be asking is HOW Nationwide is arriving at your discount.

1. Does everyone start out with the same discount from which "points" are deducted with every infraction logged (hard braking, hard acceleration, etc)?

2. If so, how many "points" will each particular infraction cause to be deducted?

3.

Is there a formula or algorithm by which Nationwide relies on to come up with the discounts?

Try asking Nationwide those questions and see how far you get. I've tried but Nationwide wants to remain peculiarly tight-lipped about SmartRide.

If Nationwide refuses to provide the proper transparency for its program, then its results are dubious at best. How do you know you weren't eligible for a larger discount?

Guest

I believe they have corrected those problems as I have had mine for three weeks now and it's pretty accurate so far. I have it on Three vehicles and I check it every day or so while logging my own personal information to compare with there's. So far so good.

Guest

Just installed the smart ride device on my SUV yesterday and after 10 miles of driving my car just stopped in the middle of the road and could not be restarted, i unplugged the device and tried starting the car after 5 minutes and it started, now the car has its check engine lights on.

Guest

What a bloody whiner. Listen mate i drive a 6 speed 440HP SS Camaro and I register 40% weekly like clockwork. Get off the phone and or stop eyeballing the hotties around you and pay attention and you too can enjoy the 40% discount in your golden years, Cheers yank

Guest
reply icon Replying to comment of Guest-1030970

40% ??? I guess the car is never driven!

Guest
reply icon Replying to comment of Guest-1030970

Saw the company records and less than one percent of the people that use SmartRide gets a perfect 40% discount. So you are from the insurance company or work for the company that makes the devices right?

Or just full of ***. Which one are you?

Contact the department of insurance and you can obtain the records for yourself if you want to see the facts for yourself mate. "Cheers Yank"

Guest

Yes same here ' it has never worked right sense I plugged it in

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